Shipping Policies

We ship direct from our warehouses to the continental US, Alaska, Hawaii, Canada, and Puerto Rico. All our products come packaged in white inner cartons and in brown master cartons except for the Wine Accessories Collection. Turn around time is typically 2 - 3 business days from the time we receive your order. Transit time depends on where products are being shipped, but is usually 3-5 business days if going GROUND. All orders are shipped via UPS and require an actual street address as UPS will not deliver to P.O. Box addresses. Orders up to $50.00 are charged a flat rate shipping cost of $15.95, orders between $50.01-100.00 are charged a flat rate of $18.65. Any orders over $100.00 have Free Shipping. Because our items come from several different distribution locations, ordered items may not arrive together or on the same day. 

Orders shipped to Hawaii, Alaska, Puerto Rico, and the US Virgin Islands are shipped via United States Postal Service.

Return Policy

Any product returns for reasons other than breakages in transit or defects may be returned at customer’s expense. Only cost of products will be refunded. Customer will incur all shipping charges.

All claims MUST be made within ten (10) business days of receipt. We will either send replacements or issue a credit.

Backorder Policy

We ship all back-orders upon the arrival of merchandise from the manufacturer.

Damaged Goods Policy

WE OFFER A 100% GUARANTEE FOR ANY BREAKAGE OR DEFECTIVE ITEMS UPON RECEIPT OF PRODUCT.

All claims MUST be made within ten (10) business days of receipt. We will either send replacements or issue a credit.